Metrics On Your Resume
When including metrics on your resume, it's important to choose the right ones that will help you stand out and show your value to potential employers. Here are a few of the best metrics to use on a resume.
Revenue or sales growth. If you work in a field where revenue or sales growth is a key metric, be sure to include this information on your resume. For example, you could include a statement like "Increased company revenue by 20% in the first quarter of 2020." This can show potential employers that you are able to drive business growth.
Cost savings or reduction. If you have been able to save or reduce costs in your previous roles, be sure to include this information on your resume. For example, you could include a statement like "Reduced operational costs by 15% through process improvements and cost-cutting initiatives." This can show potential employers that you are able to manage costs effectively.
Customer satisfaction or retention. If customer satisfaction or retention is an important metric in your field, be sure to include this information on your resume. For example, you could include a statement like "Achieved a customer satisfaction rating of 95% through effective communication and problem-solving skills." This can show potential employers that you are able to provide excellent customer service.
Employee satisfaction or retention. If employee satisfaction or retention is an important metric in your field, be sure to include this information on your resume. For example, you could include a statement like "Improved employee retention by 10% through development and recognition programs." This can show potential employers that you are able to create a positive and engaging work environment.
Some more examples below:
Customer retention rate: This measures the percentage of customers who continue to do business with a company over a given period of time. A high retention rate is an indicator of customer satisfaction and loyalty.
Customer satisfaction (CSAT) score: This measures the overall satisfaction of a company's customers with the products or services they have received. A high CSAT score is an indicator of customer satisfaction and can be a key driver of customer retention.
Net Promoter Score (NPS): This measures the likelihood that a customer will recommend a company's products or services to others. A high NPS is an indicator of customer loyalty and advocacy.
Customer lifetime value (CLV): This is a measure of the total value a customer is expected to bring to a company over the course of their relationship with the company. A high CLV is an indicator of customer loyalty and the potential for long-term revenue from a customer.
Churn rate: This is the percentage of customers who stop doing business with a company over a given period of time. A low churn rate is an indicator of customer satisfaction and loyalty.
Upsell and cross-sell rate: This is the percentage of customers who purchase additional products or services from a company. A high upsell and cross-sell rate is an indicator of customer satisfaction and loyalty.
Time to resolution: This is the amount of time it takes to resolve a customer issue or request. A shorter time to resolution is an indicator of efficient and effective customer support.