Help Center

Ressy aims to have all profiles and resumes completed within 5-7 business days after receiving payment and the clients intake form.

Every client's situation is unique, and the total time it takes depends on (a) how much additional information we need to complete the order, (b) how many drafts we create, and (c) how much time it takes to communicate back and forth with the writer. 

Please note: we are a professional career consulting company (not self employed freelancers) and our office is closed on weekends.

While some of our resume writers do choose to work overtime from home on weekends, Saturday and Sunday do not constitute 'business days' within our company and our offices are closed.

After first drafts are sent, writers will collaborate with clients to offer one full round of revisions based on any changes or updates required. Our team will be happy to answer any follow up questions regarding the resume or recruitment after this point as well.

Our team will provide you with an editable link to the source file of your resume which is stored in our cloud based resume software (Canva). This will give you lifetime access to edit, store, and export your resume in PDF format.

We recommend always using PDF format to ensure all information and formatting is correctly encapsulated in the optimal way. Your LinkedIn Profile can be updated or changed at anytime! Our goal is to facilitate and create your optimal profile but the on-going management and updates are your responsibility. 

If you are not receiving interviews (phone or in-person) within 90 days of receiving your professionally-written resume, we will write it again one time, free-of-charge.

Resumes written by Ressy are guaranteed to pass through Applicant Tracking Systems (ATS), a form of recruitment software that filters and ranks candidates' resume based on specific keywords. If your resume is not optimized for ATS, then there is a strong chance your resume won't even get looked at by recruiters.

We make sure to utilize templates that are proven and tested to pass through various for of ATS systems on the market. All formatting, designs, and flow will be displayed in an optimal way in the eye of a recruiter!Although we cannot promise each of our clients their dream job or their next position, we can promise that your resume and LinkedIn profile will be branded in a way where you feel the utmost confidence.

The best way to contact our support team and resume writers is through our email support@ressy.ca, we aim to answer all inquiries within 24-48 hours.

Our refund policy is as follows:

1. For projects that have not yet been started, we offer a full refund if requested before the work is initiated on it. The work will be considered initiated once the drafts are delivered, templates created or the resume writer is assigned to the project.

2. For projects that have already been started, we do not offer refunds. However, we will work with you to make revisions until you are satisfied with the final product. If after revisions you are still not satisfied, we will offer a credit towards a future purchase.

Please note that our team of writers is paid on a per project basis, so the refund policy takes into account the time and value added by the writers. Any refund or credit will be given for the purchase amount only, and will not include any additional services such as phone consultations or resume critiques. If you have any concerns about your order, please contact us as soon as possible and we will be happy to assist you in resolving the issue.